Shipping and Returns

SHIPPING

Collection is available from either listed address points free of charge

  • 5 Meadowlands, Broughton Moor, Maryport, Cumbria, CA15 7EB

  • 18 Farmers Way, Flimby, Maryport, Cumbria, CA15 8PQ

We are still offering local hand deliveries to Maryport areas, Cockermouth areas, Whitehaven areas and Workington areas.  

Please get in touch for a cost. 

Postage around the UK is available at a charge. Please choose this option at the check out. 

If you require delivery to the following places, please Contact Us directly to confirm postage costs before purchase:

Isle of Man

Channel Islands

Scottish Offshore

All orders take 1-2 weeks to process unless stated otherwise.  

Once your order is ready you will receive an email regarding collections. 

RETURNS AND REFUNDS 
If you are not entirely satisfied with your order please don't worry! Pop us an email and we can help with the next steps. 
As all of our goods are personalised we are not always able to refund or accept returns once the product has been made. 


If for any reason the goods are faulty or damaged please contact us at personalisedtouchcumbria@gmail.com and we will be more than happy to replace the item.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

If you feel you have not received your refund, please contact us at personalisedtouchcumbria@gmail.com

 

EXCHANGES

We will only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  personalisedtouchcumbria@gmail.com
and send your item to:
5 Meadowlands 
Broughton moor
Maryport
CA15 8PQ

 

Always with you in mind....

Don't see what you are looking for? 

Don't worry, our range is growing daily.

Drop us an email to tell us what you are looking for personalisedtouchcumbria@gmail.com

© Personalised Touch Cumbria 2020