Terms and Conditions

We respect that sometimes an order may be made in error or you change your mind. If this is the case, please contact us at personalisedtouchcumbria@gmail.com

To lessen your waiting time, we ask that you have your order number ready and the date on which you ordered. In the event that your order has already left us to reach you, please see our returns procedure.

For any reason your order has taken longer than the quoted delivery timescale, is incomplete or damaged in any way, please contact us on personalisedtouchcumbria@gmail.com and we will get to work straightaway to put everything right.

We advise that we will make enquiries in the event of items that have not arrived - please allow us 7 days to attempt to try and trace your item. 

This is very and we are proud of the quality items that we source for you. If, however, anything does go wrong within 30 days of receipt, simply follow the returns procedure in order that we can sort out an immediate exchange or refund for you. Furthermore, if a fault develops outside of the 30 days from time of receipt of goods period then always contact us  at personalisedtouchcumbria@gmail.com to discuss the fault and agree the best way forward. We will always do our best to resolve any situation.